01
Connect a Line
Activate a toll-free Line for urgent customer, executive, or internal incident calls.
Live call routing for SaaS incidents
Never miss another incident report
Live Call Routing at a fraction of the cost.
24/7
Keeps the incident line covered after hours.
Routed lines
Each active Line maps calls to the right agent.
Evidence trail
Review transcripts, recordings, and call status.
app.callcanary.ca/calls
Live
Selected call
Priority customer reports checkout outage
Account
Northstar SaaS
Impact
Checkout outage
Severity
P1
Routing
Route the call before the incident loses context.
Each workflow connects a Line, an incident Agent, and Notify actions. The caller gets a live response while your team gets the facts, classification, summary, and notification history.
02
Shape the Agent
Set the persona, base instructions, Line-specific instructions, and ordered text or number fields to collect.
03
Triage live
The agent keeps the caller engaged and captures account, severity, impact, timeline, and callback context.
04
Notify and record
Send one Notify action for actionable calls, then review delivery attempts, transcript, recording, and summary in the inbox.
Incident intake
Built for SaaS incidents that cannot wait for a form.
CallCanary is not a generic chatbot pasted onto a phone number. It is a narrow voice workflow for urgent, high-context incident calls.
01
Qualify severity
Ask whether the issue is production-blocking, account-specific, security-sensitive, or a status request.
02
Capture routing context
Record the affected workspace, customer tier, incident start time, caller role, and best callback path.
03
Notify responders once
Send webhook, email, or org-user notifications only after the call is classified as actionable.
Call inbox
Every call becomes a record your team can trust.
See live status while the call is happening. Afterward, use the transcript, summary, classification, notification delivery attempts, and recording state to understand exactly what was reported.
JL
Northstar SaaS
P1 checkout outage, callback owner captured.
AR
Atlas Cloud
Security login anomaly, account scope collected.
--
Unknown caller
Silent call ended after no incident details.
MT
Vendor pitch
Non-incident call classified, no action required.
Pricing
Simple pricing for incident coverage.
Every active Line is $20 per month. The first Line includes 100 org-wide minutes, and extra 100-minute blocks are $10 per month.
Per Line
$20/mo
For each active hotline Line you route through CallCanary.
- Dedicated toll-free Line
- Routes to an incident Agent
- Line-specific extra instructions
- Release a Line to stop routing
Included Minutes
100/mo
Org-wide minutes included with your first active Line.
- Shared across all Lines
- Completed calls count toward usage
- Minutes round up to whole minutes
- Good for early incident coverage
Extra Minutes
$10/100 min/mo
Add capacity when incident call volume grows beyond the included minutes.
- 100-minute org-wide blocks
- Period-based quantity changes
- No per-seat pricing
- Predictable coverage spend
FAQ
Clear answers before your first call.
CallCanary is built for practical deployment: one Line, one Agent, one Notify action, one call inbox, then expand when the workflow is proven.
How quickly can we start?
Create an incident agent, connect a hotline number, write the intake instructions, configure Notify actions, and begin testing live calls from the app.
How does billing work?
Each active Line is $20 per month. The first Line includes 100 org-wide minutes, and each additional 100-minute block is $10 per month.
Does this replace on-call responders?
No. CallCanary answers and structures inbound incident calls so responders spend less time chasing context and more time fixing the issue.
Can it handle multiple incident callers at once?
Yes. The voice workflow is designed for concurrent calls, so a launch outage or customer escalation does not become a pile of voicemails.
What do we see after a call?
Each call is tracked with status, caller number, hotline, transcript, collected fields, summary, classification, notification deliveries, and recording state. This gives your team the context to decide what happens next.
Is this only for customer support incidents?
No. The best early use cases are production incidents, enterprise escalations, security reports, executive hotlines, and any urgent call where routing context matters.
Ready
Stop losing incident context on the phone.
Give urgent callers an immediate answer and give your response team the record it needs to route, triage, and follow through.